We Love Happy Drivers. At AutoEfect, our goal is simple: help your car look amazing without turning your shopping experience into a roadside emergency. If something isn’t quite right, we’ll do our best to steer things back on course.
We encourage you to read these return and refund guidelines carefully before starting a request.
30-Day Return Window
You may request a return within 30 days after receiving your order.
Think of it as your test drive—except without donuts in the parking lot.
To qualify for a return, the item should:
- Be unused and uninstalled
- Remain in its original condition
- Include original packaging whenever possible
- Not show signs of modification, damage, or enthusiastic experimentation
If your spoiler already survived three race nights and a pressure washer, it has officially become part of your vehicle.
Items That Can’t Be Returned
Certain products are made specifically for your vehicle or produced just for your order.
These generally include:
- Custom steering wheels
- Personalized carbon fiber parts
- Made-to-order accessories
- Custom painted components
- Products manufactured to customer specifications
Since these items cannot simply be placed back on the shelf, they usually aren’t eligible for return unless they arrive damaged or defective.
Wrong Item?
Sometimes even the best mechanics grab the wrong wrench.
If you receive the wrong product:
- Contact us within 7 days of delivery.
- Include your order number.
- Send a few clear photos.
- We’ll work quickly to correct the mistake.
No need to rev your engine—we’ll take care of it.
Damaged During Shipping
Although our products are packaged carefully, delivery trucks occasionally discover gravity in creative ways.
If your order arrives damaged:
- Take photos before installing the item.
- Keep all packaging materials.
- Contact our support team as soon as possible.
We’ll investigate the issue and help arrange a replacement or another appropriate solution.
Product Doesn’t Fit
Vehicle modifications vary more than coffee orders.
Before purchasing, please verify:
- Vehicle make
- Model
- Year
- Trim
- Engine (when applicable)
- Product compatibility
If you’re unsure, ask us before ordering. We’d much rather answer questions today than process disappointed emails tomorrow.
If an incorrect item was ordered by mistake, return shipping costs may be the customer’s responsibility.
Changed Your Mind?
It happens.
Maybe your original vision involved aggressive carbon fiber mirrors, but now you’re embracing a cleaner factory look.
Unused products may be returned within the eligible return period, provided they meet the return requirements.
Original shipping charges generally aren’t refundable unless the return results from our error.
How to Start a Return
Starting a return is easier than replacing spark plugs.
Simply contact our support team with:
- Order number
- Product name
- Reason for the return
- Photos (if applicable)
We’ll provide the next steps and return instructions.
Please don’t send items back before receiving return authorization, as unidentified packages can delay processing.
Refund Processing
Once your returned item arrives and passes inspection, we’ll notify you.
If approved:
- Once your refund is approved, the funds will be returned to the same payment method used during checkout.
- Processing times vary depending on your payment provider.
- Banks and card issuers may require several additional business days before the funds appear in your account.
Unfortunately, we cannot make your bank drive any faster.
Exchanges
Need another size, version, or compatible model?
We’ll gladly help whenever possible.
If you need a different product, returning the eligible item and ordering the correct one is typically the quickest and most convenient solution.
Return Shipping
When returning an item for reasons other than our error or a manufacturing defect:
* Return shipping costs are generally the customer’s responsibility.
* We recommend choosing a shipping service that includes tracking, especially for higher-value products.
Packages without tracking occasionally decide to start new lives elsewhere.
Missing Refund?
If your refund hasn’t appeared yet:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing delays sometimes occur.
- If you’ve completed those steps and still need assistance, reach out to our support team.
Most refunds eventually find their way home.
Order Cancellations
If your order hasn’t entered processing or production, cancellation is usually possible.
However, once production has begun or the package has been shipped, cancellation may no longer be available.
Custom-made products often begin manufacturing shortly after purchase.
A Friendly Reminder
Many AutoEfect products are designed to transform your vehicle’s appearance, but proper installation remains important.
Professional installation is always recommended, especially for steering wheels, aerodynamic components, lighting upgrades, and carbon fiber accessories.
Your car deserves quality craftsmanship—and probably fewer leftover screws.
Need Help?
Questions before ordering?
Questions after ordering?
Questions while staring proudly at your upgraded vehicle?
Our support team is always happy to help.
At AutoEfect, we’re passionate about helping enthusiasts build vehicles that stand out for all the right reasons.
Drive safe. Modify responsibly. And remember—horsepower is temporary, but good style gets noticed every day.